Flames
LED-indication on the remote control does not light up when lighting
Replace batteries ( 2 x 1.5V, AAA, LR03)
The remote control does not respond
Replace batteries ( 2 x 1.5V, AAA, LR03).
The receiver does not registrate the signal : move closer to the appliance and point at the opening in the middle of the lower frame.
Make sure that the infra-red eye is not covered.
The fireplace does not light
Put the plug in the socket.
Press buttons 1 and 2 at the same time for about 15 sec., the LED-indication lights 5 times.
After the pilot flame has extinguished, you must wait at least 5 minutes before you can restart.
Do not manipulate the ingnition pin of the pilot flame !
The fireplace ignites but there are no flames
Open the gasline.
After a period that the fireplace has not burnt, the gasline is empty. By restarting the fireplace, the gasline is purged and removes the air in the gasline. This can take a while, depending on the lenght of the gasline.
Remove the stones on or against the pilot flame.
The fireplace ignites, pilot flame burns but extinguishes immediately
Remove the stones on or against the pilot flame.
Insulation that is put around the pilot flame has to be checked and put back in its place, if necessary it has to be replaced.
Mechanism of the pilot flame needs to be replaced (by fitter).
Condensation on the glass, right after lighting the fireplace
This is normal when the fireplace is still cold or cooled down. After a few seconds the condensation disappears.
The flames in the middle are higher than the ones on the sides
Spread the stones again, if necessary put lesser stones.
There has been some time between installing and lighting the fireplace for the first time: Because of the humidity and dust, the wholes in the burner may be blocked.
Clean the appliance with a vacuumcleaner. Open the wholes with a pointed object, e.g. a small nail. Devide the stones equally over the burner and bottom of the combustion chamber.
The appliance does not burn clean and the flames are too high
There has been ordered an appliance for natural gas, but you are using propane :
The burner can only be replaced by our technician. Contact your fitter.
Position “high flames” only gives small flames
There has been ordered an appliance for propane, but you are using natural gas :
The burner can only be replaced by our technician. Contact your fitter.
The flames do not respond when changing the position high/low
Keep pressing button 3 or 4 on the remote control during 15 seconds. The gasvalve in the appliance will now react and adapt the gaspressure in the burner.
The appliance burns, but extinguishes suddenly without any reason
For some reason, a safety has interrupted the gas supply. Trace the cause of it :
is there enough fresh air, is the vent free?
After the pilot flame has extinguished, you have to wait for 5 minutes before you can restart the fireplace.
General
After the appliance is lit, there’s an odor coming from the appliance
When first operated, the appliance may release an odor. This is caused by the curing of the paint. This is a normal result! Ventilate the room thoroughly.
The air grilles (on top) draw air
The grilles, warm / cold air, are not connected to the fireplace.
Contact your professional dealer and have the grilles connected or close / cover the connection pieces.
The stucco on the wall shows bursts on the frontside
The appliance has not been properly covered with insulation or not insulated at all.
The consequences are that there is heat transfer to the other materials. Contact your professional dealer.
A black, rusty dust is forming against the warm air grilles
The cold air grilles absorb small dust parts. Because of the air warming up, the dust parts warm up as well and mingle with the warm air which leaves through the air grilles.
Then the dust parts cool off and settle on the appliance. Dust the grilles as often as possible with a duster and use a vacuumcleaner.
The corners on the frontside of the fireplace are damaged
The brickwork or stucco has been done too close to the fireplace. Contact your professional dealer.
Dirt is falling into your fireplace
Have your flue swept by a professional chimney-sweeper.
By using propane gas, a black fumagine layer may occur.
The glass (ceramic) is damaged
Swith off the fireplace immediately! Never lite the fireplace with damage on the glass!
Make sure you order a new glass with your professional dealer.
The paint is showing some damage
You can order special VERO DESIGN paint spray at your professional dealer shop. This way you can repaint the damaged parts.
The appliance does not heat sufficiently
There has not been used enough insulation. The convection system has not been connected. Contact your professional dealer.
Maintenance
Open the fireplace when it’s cold:
Combustion area:
Only dust with a duster. Do not use a moist or wet cloth, this may cause corrosion!
If necessary, you can clean the back of the fireplace with a steel brush, dust it and repaint the back with special VERO DESIGN paint.
Gently and very carefully you must clean the ignition pin with the finest sandpaper once a year. All the dust and corrosion will be removed.
Make sure that the ignition pin never bends or moves!
Decoration material :
Remove the stones from the fireplace and put them in water with detergent. Clean them and rinse them with cold water. Put the stones back on the fireplace after they are dry (at least 24h). Make sure that the ignition pin never bends or moves!
Ceramic glass :
You can clean the glass as much as you want with a detergent. Make sure that the glass is dry before you put the frame back in the fireplace. Never let the glass dry when the frame is reinstalled (may cause corrosion).
Fresh air supply, flue :
Make sure that the fresh air supply is not covered . Check the flue and have it swept according to local regulations, once a year by a professional chimney-sweeper.