Flames
LED-indication on the remote control does not light up when lighting
Replace batteries ( 2 x 1.5V, AAA, LR03)
The remote control does not respond
Replace the batteries ( 2 x 1.5V, AAA, LR03).
The receiver does not registrate the signal: move closer to the appliance and point at the opening in the middle of the lower frame.
Make sure that the infra-red eye is not covered.
The fireplace does not light
Put the plug in the socket.
Press 1 and 2 at the same time for about 15 sec., the LED-indication lights 5 times.
After the pilot flame has extinguished, you must wait at least 5 minutes before you can restart.
Do not manipulate the ignition pin of the pilot flame!
The fireplace ignites but there are no flames
Open the gasline.
After a period that the fireplace has not burnt, the gasline is empty. By restarting the fireplace, the gasline is purged and removes the air in the gasline. This can take a while depending on the length of the gasline.
Remove the pebbles on or against the pilot flame.
The fireplace ignites, pilot flame burns but extinguishes immediately
Remove the pebbles on or against the pilot flame.
Insulation that is put around the pilot flame has to be checked and put back in its place, if necessary it has to be replaced.
Mechanism of the pilot flame needs to be replaced (by fitter).
The flames in the middle are higher than the ones on the sides.
Spread the pebbles again, if necessary put lesser pebbles.
There has been some time between installing and lighting the fireplace for the first time: because of the humidity and dust, the wholes in the burner may be blocked.
Clean the appliance with a vacuumcleaner. Open the wholes with a pointed object e.g. a small nail. Devide the pebbles equally over the burner and bottom of the combustion chamber.
The appliance does not burn clean and the flames are too high
There has been ordered an appliance for natural gas, but you are using propane:
The burner can only be replaced by our technician. Contact your fitter.
Position “bigger flames” only gives small flames
There has been ordered an appliance for propane, but you are using natural gas:
The burner can only be replaced by our technician. Contact your fitter.
The diameter of the gasline to the appliance is too small, therefore there is not enough gas brought into the burner. We do not have a solution for this problem.
The flames do not respond when changing the position high / low
Keep pressing button 3 or 4 on the remote control during 15 seconds. The gasvalve in the appliance will now react and adapt the gaspressure in the burner.
The diameter of the gasline to the appliance is too small, therefore there is not enough gas brought into the burner. We do not have a solution for this problem.
General
The appliance burns, but extinguishes suddenly without any reason
For some reason, a safety has interrupted the gas supply. Trace the cause of it: is there enough fresh air, is the flue free?
After the pilot flame has extinguished, you have to wait for 5 minutes before you can restart the fireplace.
After the appliance is lit, there’s an odor coming from the appliance
When first operated, the appliance may release an odor. This is caused by the curing of the paint. This is a normal result! Ventilate the room thoroughly.
The stucco on the wall shows bursts on the frontside
The appliance has not been properly covered with insulation or not insulated at all.
The consequences are that there is heat transfer to the other materials. Contact your professional dealer.
The corners on the frontside of the fireplace are damaged
The brickwork or stucco has been done too close to the fireplace. Contact your professional dealer.
Dirt is falling into your fireplace
Have your flue swept by a professional chimney-sweeper.
By using propane gas, a black fumagine layer may occur.
The paint is showing some damage
You can order special VERO DESIGN paint spray at your professional dealer shop. This way you can repaint the damaged parts.
Maintenance
Combustion area:
Only dust with a duster. Do not use a moist or wet cloth, this may cause corrosion!
If necessary, you can clean the back of the fireplace with a steel brush, dust it and repaint the
back panel with special VERO DESIGN paint.
Gently and very carefully you must clean the ignition pin with the finest sandpaper once a year. All the dust and corrosion will be removed.
Make sure that the iginition pin never bends or moves!
Decoration material:
Remove the pebbles from the fireplace and put them in water with detergent. Clean them and rinse them with cold water.
Put the pebbles back on the fireplace after they are dry (at least 24H).
Make sure that the ignition pin never bends or moves!
Fresh air supply, flue:
Make sure that the fresh air supply is not covered. Check the flue and have it swept according to local regulations, once a year by a professional chimney-sweeper.